Privacy Statement


Our Privacy Statement explains how we use your personal data, describes the categories of personal data we process and for what purposes. We are committed to collecting and using such data fairly and in accordance with the requirements of the General Data Protection Regulation (GDPR).

We take your privacy seriously and you can find out more here about your privacy rights and how we gather, use and share your personal information.

Who we are

Optima Financial Services Ltd operates solely from 2 Bon Accord Square, Aberdeen, AB11 6DJ and acts as controller for the personal information you provide to us.

 Your Privacy Rights

You have the right to see what personal information we hold about you and you can ask us to correct inaccuracies, delete or restrict personal information or ask for some of your personal information to be provided to someone else. You have the right to object to how we use your personal information. If you need to contact us in relation to any of your rights or wish to make a complaint about how we have used your personal information directly to us or to the Information Commissioner’s Office, you can use the contact details provided at the end of this notice.

Right to withdraw consent: Where you have given us your consent to use personal information, you can withdraw your consent at any time.
Access to your personal information: You can request access to a copy of your personal information.  We will not normally charge for providing this information to you.
Portability: You can ask us to provide you or a third party with some of the personal information that we hold about you in a commonly used electronic form.
Rectification: You can ask us to change or complete any inaccurate or incomplete personal information held about you.
Erasure: You can ask us to delete your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it. Note that we might be required by regulations to retain your information even if you want it to be deleted.
Right to object: You can object to our processing of your personal information.
Restriction: You can ask us to restrict the personal information we use about you where you have asked for it to be erased or where you have objected to our use of it.

Legal basis for collecting/processing information

The legal basis on which most of the information that you provide will be collected and processed is to enable us to provide the financial advice &/or services that we have agreed you require.

However, some types of information require your explicit consent.  In particular, where we identify that it is relevant to obtain details from you in relation to any adverse health history you might have, we will seek your explicit consent. Where you have given us consent, you have the right to withdraw it at any time.

What kinds of personal information we use

We use information relating to your personal situation and financial position.

How we gather your personal information

We obtain personal information:

directly from you, usually in a face to face meeting but potentially also by telephone or other means;
from other organisations such as investment/pension/insurance providers, where you have provided authority for them to share information relating to your existing plans;
from your professional advisers, where you have provided authority for them to share information.

 How we use your personal information

We hold your personal information as Data Controllers in accordance with the requirements of the Data Protection Act 2018 and the EU General Data Protection Regulation, together referred to as the ‘Regulations’.

 We use this information to analyse your current and future financial needs so that we can ensure that any subsequent advice takes due account of, and is suitable to, your circumstances.


We will not share your information with any other party except as indicated in this Privacy Statement or where required to do so by any statutory, governmental or regulatory body for legitimate purposes.


Sharing and transferring personal information

Where necessary to the provision of our service, we may share your personal information with third parties. The categories of third party are listed below.

Insurance Providers
Pension Providers
Annuity Providers
Investment Providers
Bank  and Building Society Providers
Investment Platforms
Providers of pension transfer comparison reports
Compliance Advisers
Legal Advisers
Back Office Systems Providers
Third Party Software Providers
Financial Services Regulators
Professional Indemnity Insurers
The Company’s Accountants 

 We will confirm the actual third parties with whom we might/will share your information when we have identified the product/service providers that we recommend you use. This will usually be done in our suitability report in which we will detail our recommendations to you.

Where necessary to implement the service that you require, your personal information might be transferred to other countries outside the UK, but only to jurisdictions where suitable protection is in place.

Keeping personal information

We keep your personal information securely for as long as we need to for the purpose of providing you with financial advice and/or services under the terms of our service agreement or for as long as deemed appropriate which would also have regard to regulatory requirements. 

Contact details

If you wish to make contact on a Data Protection matter the relevant contact details are shown here:

• By email using the email address marked for the attention of a  

  Director or write to us at the address shown at the start of this notice.

• Information Commissioner:  


Copyright © 2017 Optima Financial Services Ltd. All Rights Reserved.
Optima Financial Services Limited is authorised and regulated by the Financial Conduct Authority.

FCA reference no. ​192289 see

Optima maintains a written complaints procedure and you may refer to Financial Ombudsman Service see

Services coverered by Financial Services Compensation Scheme up to £85,000 - see 
Optima Financial Services Limited are Chartered Financial Planners and members of the Society of Pension Consultants.
Registered in Scotland No 202196, 2 Bon Accord Square, Aberdeen, AB11 6DJ

Data Protection

We are committed to protecting your data.

We will act in two capacities, namely as a Data Controller and on occasion as a Data Processor.

Our Privacy Statement (see below) explains how we will act as Data Controller.

Please read Privacy Statement. If you have any questions, please contact us using the form or call us on 01224 212128.